The year 2020/21 will go down in the history books as the aviation industry’s most turbulent period, with massive fluxes in passenger volumes globally due to the onset of the COVID-19 pandemic. By April 2020, two-thirds of the global commercial aviation fleet sat idle on the tarmac while passenger traffic was down 90 percent. Today, the aviation industry is slowly rebounding, led by domestic travel. However, it has also reshaped the sector in a number of ways, driving long-term changes in fleet composition, flight routes and passenger demand. The pandemic has spawned new and unique challenges for airlines and airports as they restart operations ranging from “rusty” pilots to insect infestations. Regaining passenger confidence has become the most critical factor for airlines to weather the ongoing economic storm and remain competitive in the uncertain years ahead. From head-mounted thermal scanning devices to technology-supported social distancing measures, the aviation industry is adopting new and evolving technology solutions to enhance both the customer experience
and sustain operational efficiencies. The use of contactless boarding, digital passports, A.I, data analytics and more technologies that were side-lined during the previous decade of industry growth are now being examined with fervent scrutiny to evaluate their efficacy in solving crucial COVID-19 challenges. This pace of innovation and adoption has set the scene for rapid industry transformation over the next few years to enable airlines to offer a smarter, safer, and more sustainable travel industry. In the post COVID world, airlines will seek to invest in creating omni-channel experiences powered by advanced technology to drive customer satisfaction and stand out from competitors. To help organizations, this edition of AeroSpace and Defense Review Magazine brings you the Top 10 Aviation Service Providers - 2021.” The list gives you some of the most prominent organizations in the industry that have excelled with their portfolio by transforming business processes through their insights, solutions and technological prowess.